Contact
Privacy Policy

Privacy Policy

This Privacy Policy explains how Print Palette processes personal data in connection with its photo and art printing services, website use, consultations, file review, production, and collection arrangements.

Terms of ServiceContact
Policy guidance

This overview highlights the principal topics addressed in this notice and directs readers to the relevant support path when further clarification is needed.

Use of information
Handled under this policy framework
User rights
Requests and access options are described below
Support channel
Contact

Contact Information

Privacy email
team@memoryqueueengineer.click
Telephone
+33 6 13 10 84 56
Postal address
19 Rue Henri Fabre, 33140 Villenave-d'Ornon
Privacy contact
Use the contact details below for privacy questions, rights requests, or policy clarifications.
Contact Page
01

Data We Collect

Depending on how you interact with Print Palette, we may process identification and contact details, order and project information, uploaded image files, file specifications such as size or resolution, consultation notes, proofing and approval records, payment-related information, collection details, and limited technical data such as device or browser information. We do not seek to collect sensitive data unless you choose to include it in materials you send to us.

We collect only the information needed to handle print inquiries, orders, and studio administration.
02

How We Collect Data

We receive personal data from you when you submit an inquiry, upload files, request a consultation, approve a proof, or arrange collection. We may also generate data during the handling of your project, such as internal notes, production status records, and communication logs. Some technical data is collected automatically when you visit the website.

Most information comes directly from your messages, uploads, and appointment requests.
03

Types of Cookies

Cookies may be strictly necessary for site operation, functional for remembering settings, or analytical where used to understand general site performance. Necessary cookies support security and form handling. Functional cookies help retain user choices. Analytical cookies, if used, are limited to aggregated or pseudonymised information where possible.

We use a limited set of cookies for operation, preferences, and basic measurement where enabled.
04

Cookie Controls

You can manage cookies through your browser controls and, where available, through any on-site preference tools. Blocking certain cookies may reduce the functionality of forms, session handling, or preference storage. We do not rely on cookies to collect more information than is needed for the operation of the website.

Browser settings can usually limit or delete cookies, although some site functions may be affected.
GDPR
Regulation

GDPR Information

Where the GDPR applies, Print Palette processes personal data on a lawful basis such as performance of a contract, steps taken at your request before entering into a contract, compliance with legal obligations, legitimate interests, or consent where required. We use data in a manner that is relevant and limited to the stated purpose.

Regulation
If you are located in the European Economic Area, the GDPR may apply to our processing of your personal data.
Regulation General Data Protection Regulation (GDPR) - EUR-Lex
Supervisory Authority Commission Nationale de l'Informatique et des Libertés (CNIL)
This section is intended for individuals whose data is processed under the GDPR.
GDPR-aware data use

Your GDPR Rights

Where applicable, you may request access, rectification, erasure, restriction, portability, or objection, and you may withdraw consent when processing is based on consent. You also have the right to lodge a complaint with the competent supervisory authority in France if you consider that your rights have not been respected.

GDPR rights are available only where the regulation applies and subject to legal conditions.
01 · Purpose

Why We Use Data

We use personal data to answer print inquiries, review uploaded files for resolution and profile suitability, discuss size and paper options, prepare quotes, manage proof approval, produce orders, arrange payment and collection, send status updates, maintain records, improve website reliability, and meet legal or accounting obligations. Where you provide artwork or other content, we process it only to the extent needed to deliver the requested printing service.

Processing is limited to the operation of the studio and the handling of each project.
02 · Sharing

Service Providers

We may share personal data with trusted processors that support website hosting, communication handling, file transfer, payment processing, technical maintenance, and similar operational services. These parties are expected to process data under instructions and to use it only for the services they provide to us. We do not sell personal data.

Service providers receive only the information needed to perform their assigned tasks.
03 · Legal basis

Legal Disclosures

We may disclose personal data to public authorities, courts, or other parties when required by law or when necessary to establish, exercise, or defend legal claims. We may also share information to comply with tax, accounting, or regulatory obligations, or to respond to lawful requests.

Disclosure may be required for compliance, dispute handling, or protection of rights.
User Rights

Your Rights

Subject to applicable law, you may have rights to access your data, correct inaccurate information, request deletion, object to certain processing, or ask for restriction of processing. Where processing is based on legitimate interests, you may object on grounds relating to your situation. Some requests may be limited where we must keep information for legal, accounting, or operational reasons.

Available rights depend on the legal basis and the context of the processing.
Requests

How to Make a Request

To exercise a privacy right, send a clear request using the contact details in this policy and describe the data or activity concerned. We may ask for information needed to confirm your identity and to locate the relevant records. If a request is complex or repeated, we may respond within the period allowed by law and explain any lawful limitation.

We may need to verify identity before acting on a request.
Data Retention

Data Retention

Project files, correspondence, and order records are retained for the period necessary to manage the service, handle follow-up questions, meet accounting or legal obligations, and resolve disputes. When retention is no longer required, data is deleted, anonymised, or archived in a limited form where permitted by law.

We keep data only for as long as it is needed for the relevant purpose or legal duty.
Policy Updates

Policy Changes

If we make material changes, we will update the policy text on the website and may provide an additional notice where appropriate. The date of the latest revision should be checked before relying on the policy for a specific project.

We review this policy when our practices or legal obligations change.